Public Relations - selling success and managing failure:-

Politeness goes a long way - particularly if you advertise the fact to NHS staff and encourage them to realise the impact of a caring attitude on patient care. But sometimes public relations needs to be handled at a higher level.

We can offer support in managing public relations in a number of key areas:-

*Research into practice delivery and perceived failure

*Identifying actual and perceived service failures

*Providing advice over press releases and direct contact meetings

*Advice over Listening methods and feedback to patient and public